Return policy

RETURN POLICY

Product return form can be downloaded HERE

According to the 14-days-return policy, the Consumer may return the product within 14 days of purchase without explaining the reason for the return. When using the right of return, please take into account the following conditions: inspect but do not use the product; keep and do not damage the original packaging and equipment of the product.
The right of withdrawal will expire after 14 days from the date of receipt of the goods. If the expiry date falls on a public holiday, the right of withdrawal shall be exercised up to and including the working day following the expiry date.

In order to exercise the right of withdrawal, you must inform us - PEPI RER, Ltd. - about the decision to withdraw from the concluded agreement by filling in the Product Return Form and sending it to the e-mail address iglu@iglu.lv.

In order for the right of withdrawal to be complied with, it is sufficient that you send your notice of exercise of the right of withdrawal before the expiry of the right of withdrawal.

Consequences of withdrawal

When you withdraw from this contract, we are obligated to refund all of the payments that we have received from you, including delivery costs (except additional costs resulting from your decision to use a different delivery method than the cheapest standard method we offer), without any undue delay and within no more than 14 days after receipt of your notification of withdrawal. For this refund we will use the same payment that you used for the original transaction, unless expressly agreed otherwise with you; in any event, we shall not charge you any fees on the basis of this refund. We may refuse to make the refund until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever is earlier.

You must return the goods to PEPI RER, Ltd., address: Varonu 39A, Valka, LV-4701, Latvia, without undue delay and in any case no later than 14 days from the date you notified us of your decision to withdraw from this Agreement. The deadline will be upheld provided the goods have been dispatched within 14 days of the notification.

You will have to cover the direct costs of returning the goods.

You are only required to compensate for any diminished value of the goods, if this diminished value is ascribed to an unnecessary handling there

You are only liable for the impairment of the goods if the goods have been used for purposes other than determining the nature, characteristics and functioning of the goods. The product shall be used for testing purposes to the extent that it would be possible to do so in a store.

Attention! The right of withdrawal does not work if you order a specialized (customized) product that was not in the standard offer. Please also note that withdrawal will be refused if product will be stuck together with connectible tape included in package.